Customer focus is really the heart and soul of the order fulfilment industry. Without it the many stages that are involved in this often very complex process are likely to fail, letting down customers and clients alike. When businesses are relying on fulfillment companies to deliver, this is a wholly unacceptable situation which could, if the situation is bad enough, result in litigation proceedings. However, this is the basis of any company in the sector and does not constitute an excellent service, merely one that is competent. There is huge pressure on logistics companies to provide next day delivery as standard while more and more are offering overnight handling and dispatch.
This naturally increases the chances that errors will occur somewhere in the process, but with a dedication to customer focus that manifests in industry awards and standards being achieved, the best logistics companies should be able to cope. Efficiency is the name of the game when it comes to ensuring orders are met. From auto replenishment to real time visibility of stock as well as order tracking, sense can be brought to a service that can so easily descend into chaos. Having access to detailed information about customer’s orders can give a client more selling points and credit with their own customers.
Order processing has to be a failsafe solution, so stability is one of the cornerstones of the industry. Those that can boast 100% accuracy when picking and packing will naturally be ahead of the competition.
